The Customer's Always Right

I witnessed an unfortunate situation when a sales person, exasperated by a customer's numerous questions and inability to make a decision, became short, loud and sarcastic.

The other customers in the store who witnessed this exchange were taken back and no one spoke up nor did the sales person's co-workers intercede.

The customer left in tears. Her experience was terrible. Probably she will never return and guaranteed as with many negative experiences...she will retell her experience about this particular store and sales person to many.

Customers are so valuable and keeping lasting customers priceless.

Regardless of the business and the service, friendly, helpful people are essential to any successful business.

Problems and personalities need to be left home. Certainly there are frustrating customers. Not everyone is the perfect customer but somehow difficult customers need to be accommodated.