Courtesy and Seniors

We recently attended a matinee performance at a local community theater. The performer was a well known actor in a one-man play.

I was amazed by the rudeness of the audience which was comprised mainly of seniors. Perhaps this is indicative of Boca Raton; but it clearly showed people who are self absorbed and not sensitive or courteous to others.

1. People showed up late for the performance and expected to be seated. Although the program said it was at the discretion of the ushers to allow these late comers--this particular performance was only one hour. Late comers were annoying to those of us already seated as they hunted for seats in the dark.

2. Before the show began, the audience was reminded twice to turn off their cell phones. Not heading this request; three cell phones rang during the hour. If that wasn't bad enough; you could hear someone digging in a purse and jacket pocket.

3. Bathroom needs took precedence. While I understand nature's call; this particular performance did not have an intermission. Once someone left the theater; they should not be permitted to reenter. The actor on stage was disrupted when they departed as well as when they returned to their seats as was the audience.

4. In appreciation of the actor, applause was moderate. It seemed as if theater goers wanted to leave rather than show their gratitude for the actor's effort. In south Florida this is typical--unfortunately but so insensitive to actors who put their heart and soul into a performance.
If I were the actor I may think twice to return to this particular venue in Boca Raton.

I'll think twice about attending a matinee as well.

Diaster Preparations & Crisis Communications

Florida's hurricane season begins today (June 1) and appropriately I joined Lucas McCurdy of Coastal Reconstruction Group and Ron D'Addio of Plastridge Agency for a disaster preparedness seminar.

This is an appropriate time to refresh and review for potential disaster situations.
Lucas's presentation reminded us to not only be prepared at senior communities but to help ourselves and our families. He gave some great tips on new equipment available such as weather radios and satellite telephones.

Ron reminded people to check on their insurance coverage. Make sure those attractive insurance offers can cover assisted living communities. Buyer beware should be the guiding principal in securing insurance for appropriate coverage.

My discussion went beyond disasters as crisis situations. It's important to think about all different types of crisis situations which may occur at a community and plan appropriate communication for specific audiences. I discussed dealing with the media including newspaper and TV reporters.

Crisis situations may occur when we are most vulnerable--weekends, late at night and holidays and being prepared is essential.

Each community needs their own crisis communication plan. The Boy Scouts motto of being prepared --should guide every senior community.