Diffusing Complaints

Nothing is ever perfect and certainly we all have complaints.

But today, I realized that when someone offers constructive criticism; how our input is handled can either make us fans or foes and it's all in the hands of the receiver.

So I offer you my rants without raves:
1. I don't appreciate being told that's how its always been done. That may well be but change is good too.

2. It would be nice to hear, "I really appreciate your opinion" or "I'm so glad you took the time to share this". Rather than write a letter, I took the time to call and what I offered wasn't appreciated.

3. Being told, I'll take it to the powers that be....powers have names.

4. Oh, we can't do that....well maybe we can. You just never know until you try.

5. It would be nice to hear, I'll look into that. That certainly diffuses someone and it doesn't commit but it's nice to know someone is listening.

So what happens when you don't hear what you need...the thoughts fester. Rants are like that. When you have a bad experience; it doesn't get better ...it festers. So what easily could be remedied with some good customer service and diplomacy now is still unsettled.